Customer Guarantee and Warranty

Bloop Music Co. Cable Warranty

At Bloop Music Co. We aim to only provide quality products using the best materials, so all our cables come with a 3 year warranty.if you have any issues with your cable in this time we will offer you free repair or replacement.

Bloop Music Co Instrument Repairs

On all instruments repairs we offer a 12 month warranty on all work carried out (excluding Strings).

Customer Services

We are a small company with the simple aim to provide top quality products and workmanship, with friendly professional customer service, so if you have any feedback or If you wish to discuss any aspect about your purchase, a future re purchase, or any other issue please don't hesitate contact us below and we aim to reply with in 24 hrs

Email: info@bloopmusic.com

FAQs

FREQUENTLY ASKED QUESTIONS

PRODUCT INFOMATION

Which connectors come as standard on your cables?

Bloop Standard Straight Instrument Cable: 2x Neutrik NP2XB

Bloop Right Angle Instrument Cable: 1x Neutrik NP2XB 1x Neutrik NP2RXB

Bloop Quad Core Microphone Cable: 1x Neutrik NC3MXX 1x NC3MXX

Bloop Speaker Cable: Rean (By Neutrik) 2x NYS225

How Should i Store My Cable?

We've found the best way to store cables is coiled using the cable ties provided as a properly coiled cable helps relive stress on the cable and the shielding increasing the life of the cable.

What should i do if my cable is not working?

If you cable is in warranty please Contact us yo arrange a free repair/ Replacement

If you cable is out of warranty Please contact us As We offer a cable repair service for a small charge.

DELIVERY INFORMATION

How Much Does delivery Cost?

Small Package

Royal Mail:

Courier:

Large Package:

Royal Mail:

Courier:

What type of Delivery do you offer?

My Order hasn’t arrived yet

Do You Offer Tracking No.?

ACCOUNT QUESTIONS

Do I need an account to place an order?

No, you can make perches as a guest

Can need to change my account details?

how do i reset my password?

Please go to Sign In At Follow the forgotten Password link.

PLACING AN ORDER

How can i place an order?

How do i redeem my voucher code?

You Can enter Promo codes in the cart before payment.

Do You Ship Outside the UK?

Unfortunately we are currently unable to offer shipping outside the UK, but are constantly reviewing the situation and hope to offer this service soon.

PAYMENTS

Which Payment Methods do you accept?

e Accept PayPal and Amazon Pay

What is my Security code?

Why Has My Payment been declined?

REFUNDS

How Do I Return An Item?

If you are unhappy with your purchase or a a fully item please contact us to arrange return.

When Will I Receive My Refund?

Once we receive the retuned item we can arrange a refund through payment portal you originally paid for item and they will issue the refund this can take up to 14 Days for recipe of returned item.

Delivery/ Shipping

Delivery Methods

We will deliver your item(s) using either Royal Mail or a courier and provide you with tracking information for your order.

Prices are charged as below.

The postcode areas where this surcharge may apply include:

*Courier Delivery to Islands, Highlands, Channel Islands and Northern Ireland may incur an additional £15 surcharge for delivery.

Islands include postcode areas PO (Isle of Wight), IM (Isle of Man), and TR (Isles of Scilly and remote areas of Cornwall)

Highlands and Islands of Scotland include postcode areas: AB31-38, AB40-56, HS, IV1-28, IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW, PA20-38, PA41-49, PA60-70, PH4-44, PH49-50 and ZE.

Channel Island postcode areas GY (Guernsey) and JE (Jersey).

Northern Ireland postcode BT.

Delivery to the above post codes may incur a £15 surcharge, which will be displayed when you enter your postcode. For orders to all areas listed above, please allow an extra working day for delivery.

Shipping FAQ

When will my order be despatched?

We aim to deliver your goods within 7 working days and will usually despatch within 3 working days of receipt of payment. If you have ordered cables please be aware, as all our cable are made to order and assembled by hand, we occasionally have a backlog, but will contact you to inform you if there is a potential delay.

What happens next?

We will send you a despatch confirmation email once your goods are sent. This email will include service used and any tracking information.

Where will my goods be sent to?

Your goods will be sent to the registered primary address on your PayPal account or the address you have entered upon payment.

What if I am not available for delivery?

If you are unable to accept delivery, please contact the telephone number on the delivery card left, to arrange redelivery or collection from the depot. Any goods returned back to us as undelivered will incur a redelivery charge.

Returns

You have the right to return your order within 14 working days of receipt, providing that the product(s) have not been used or opened and the security seal is still intact. Please state your order reference number in all correspondence.

Damaged goods

If your item(s) is/are damaged in transit then please email us at @bloopmusic.com within 3 working days, then we will then be able to advise you on what to do. We will either arrange for the collection of your damaged goods by our carriers, or request that the goods are returned to us via Royal Mail. In this instance, we will be happy to refund any postage charges incurred.

Changed your mind?

If, upon receipt of goods, you change your mind, you are able to return the goods back to us, in an unused and resalable condition. You will however be liable for the cost of returning the goods.

When will I receive my refund?

All refunds due, will be made within 14 working days from receipt of goods by us.Payments

Payment is made via PayPal. We do not store or hold any card payment information at all, and are, at this time, unable to process orders placed over the phone via card payment. You do not need to open a PayPal account to pay for your order. Simply enter the information required when prompted to make your payment.

Goods will only be dispatched once full payment has been received by us.

Endorsements

We are always looking to help out the live music scene, so if your in a band we can offer a few options from logo printing on your cables and custom cable colours, to artist discounts. for more information please contact us using the email below:

endorsements@bloopmusic.com